Terms of Service

About these terms

These terms apply when you use the Care Pro Cleaning Ltd. website or request and receive commercial cleaning services from us. A written quote, proposal, or service agreement for your facility will control if it contains terms that are different from these website terms.

Quotes and service scope

Quote requests help us understand your facility, schedule, and cleaning requirements. A quote is based on the information available at the time and is not a service agreement until accepted by both parties. The agreed scope, frequency, supplies, pricing, and special instructions should be confirmed in writing.

Work outside the agreed scope may require a revised quote or additional approval before it is completed.

Access, safety, and client responsibilities

Clients are responsible for providing safe and reasonable access to the areas being cleaned, including keys, access codes, parking instructions, and operating information that Care Pro needs to perform the work.

Please tell us about hazards, fragile items, restricted areas, security procedures, or special handling requirements before service begins. Care Pro may pause or decline work where conditions are unsafe or outside the agreed scope.

Scheduling and cancellations

Cleaning schedules are arranged with each client. Please provide as much notice as possible when a visit must be changed or cancelled. Any cancellation, lockout, or rescheduling charges will be those stated in the applicable quote or service agreement.

Payment

Clients agree to pay the prices and invoices set out in their quote or service agreement. Invoices are due according to the payment terms provided with the invoice or agreement. Questions about an invoice should be raised promptly so they can be reviewed.

Cleaning concerns and property

If something does not meet the agreed cleaning standard, please contact us promptly with the details. We will review the concern and, where appropriate, arrange a reasonable correction under our satisfaction guarantee.

Clients should secure cash, valuables, confidential documents, and items that require special care before service. Please notify us in advance about surfaces or materials that require specific products or handling.

Insurance and liability

Care Pro Cleaning Ltd. is a licensed, insured, and bonded commercial cleaning company. Employees have WCB coverage while working inside client facilities. Each party remains responsible for its own property, people, and insurance except where applicable law or a signed service agreement provides otherwise.

Ending services

Either party may end ongoing services according to the notice terms in the applicable service agreement. Any completed work and approved expenses remain payable after services end.

Website use

Website content is provided for general information and may change without notice. We work to keep information current, but website content does not guarantee a particular service, schedule, price, or result.

Applicable law

These terms are governed by the laws of Alberta and the applicable laws of Canada. If a written service agreement applies to your services, that agreement may include additional dispute or governing-law terms.